Children's Service Society

Q: On the Referral Database, do the provider names pull up in alphabetical order?
A: No, they pull up in a random order each time in order to give all providers an equal opportunity for their name to be given out first.

Q: What is the average rate that other providers in my area are charging?
A: Take a look at our  Cost of Child Care Analysis.  If you have more questions, don’t hesitate to contact our CCR&R Data Specialist at 801-326-4399 for more information.

Q: How many children can I care for at one time?
A: You can care for up to 4 non-related children without having a license. If you are licensed, you must follow the rules given to you by your Licensor.  For a complete list of licensing rules, visit the Bureau of Child Care Licensing’s website or contact them at 801-538-4034 or 888-287-3704.

Q: Are there any programs to help me pay for the cost of becoming licensed?
A: Yes! There are start-up grants for new providers that can help with your licensing costs. Click here for more information.

Q: How do I get the training hours that my Licensor told me I needed in order to renew my license?
A: Click here for a list of CCR&R training courses.

Q: A parent contacted me and asked if I accept "state assistance."  What is that?
A: The Department of Workforce Services offers a program called "Payment to Parent" where they can help qualifying parents pay for their child care expenses.  Their requirement for dispersing the funds is that the parents choose a provider who is regulated through the Bureau of Child Care Licensing.  You must contact the Department of Workforce Services Subsidy Department in order to get set up to accept this form of payment.  We recommend that you contact DWS for complete details before enrolling any parents who are receiving state assistance.

Q: I haven’t been receiving any phone calls from parents recently. Why?
A: It is possible that your program information on the referral database needs to be updated. Contact our Referral Department at 801-355-4847 or 866-438-4847 and speak with a Referral Specialist right away. If your information is up to date, it is possible that you are not offering the most requested services in your area. Our Referral Specialists can look at your information with you and give you an idea of what might help to get you more phone calls.

For additional questions, click here to e-mail us or contact our office at 801-355-4847 or toll-free 866-438-4847.

Q: How do I register for classes?
A: All classes must be registered and paid for through the US mail and received no later than two business days before the class begins.  Registration forms are mailed to all licensed providers listed in the CCR&R database and to anyone who has requested to be on the mailing list.  The calendar and forms are located in our quarterly newsletter which is mailed about 2-3 weeks before the new quarter begins.  The registration form can also be found on our website.

Q: How do I know what classes to take?
A: Each participant has individual class schedule needs according to their educational, Career Ladder, or licensing requirements. Please contact the CCR&R Training Department at 801-326-4403 with specific questions.  For those who are new to the Career Ladder program or the licensing system, Career Ladder Level 1 classes are typically a good place to start. You can view our current class options on our website.  You can gather additional Career Ladder information at http://ccpdi.usu.edu .

Q: How do I register for a make-up session?
A: Registration for make up classes is only done by mail. Participants may register to make up two sessions or less of a 10 hour/4 session class free of charge. To register for a make up class fill out a registration form, mark the class you need your make-up in, and then write make-up to the side of the class title. If more than two sessions need to be made up for a 10 hour/4session class, the participant must re-register for the full class by mailing in a new registration form and full payment.

Q: How do I know what Career Ladder classes are being offered?
A: All classes that are scheduled for the current training quarter are in the quarterly newsletter which is mailed to all licensed providers listed in the CCR&R database and to anyone who has requested to be on the mailing list.  The class calendar can also be viewed on our website.

Q: How do I know what classes to use for a Career Ladder level?
A: All information for Career Ladder levels is provided in the Child Care Professional Development Institute’s (CCPDI) Career Ladder booklet.  This information can be viewed at CCPDI’s website http://ccpdi.usu.edu or a booklet can be mailed by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 801-326-4378. Booklets are also distributed at the first session of each CCR&R class.

Q: How do I know if my Career Ladder or Training & Longevity application has been processed?
A: Applications can take up to 8 weeks to be processed. All applications are processed through CCPDI.  If 8 weeks has lapsed since the application was received by CCPDI, contact http://ccpdi.usu.edu or 801-957-4469. You can also view the process of your application on the Training Registry.  If you need assistance logging onto the Training Registry contact CCR&R at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 801-326-4403.

Q: How do I know if I am registered for a class?
A: Participants can access their class schedule by logging onto the Training Registry http://careaboutchildcare.utah.gov/tr. In order to view this information, the participant must have a username and password. Passwords and usernames can be accessed by requesting they be emailed via the training registration form or by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 801-326-4378 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 801-326-4379.

Q: How do I know when the next quarter’s class calendar will be out?
A: The training calendar is mailed out approximately 2-3 weeks before the new quarter begins. For example: the calendar will be mailed out mid June for the July, August, and September quarter.  After the newsletter has been mailed and received by participants, the calendar will then be posted online under the CCR&R webpage.

Q: How do I get a replacement certificate for classes I have attended?
A: Replacement certificates for Career Ladder courses can be obtained by mailing a letter stating the name of the class a replacement certificate is needed for and a check or money order in the amount of $5 for each certificate (the $5 charge is per class and per certificate).The request should include all necessary registration information such as: name of class the certificate is for, full name, birth date, and current mailing address. Please mail the letter and payment to:

Children’s Service Society
Attn: Carla Jones
124 S 400 E #400
SLC, UT 84111

Q: What are my options for enrolling in classes if the CCR&R classes are full and I need licensing hours by a certain date?
A: Half of the hours required by the Bureau of Licensing must be completed in a class.  There are other options available to obtain some of the necessary training hours outside of CCR&R classes. For more information, please contact CCR&R's Recruitment & Retention department at 801-326-4404 or Karrie Phillips at the Bureau of Licensing at www.health.utah.gov/licensing .

Q: How do I withdraw from a class I am enrolled in?
A: To completely withdraw from a course please call 801-326-4403 at least two business days before a class begins (exception for emergencies).  CCR&R Metro is unable to refund payments received to purchase a course.  If the class is full and has a waiting list CCR&R will attempt to fill the spot by calling participants on the waiting list. If the open spot is filled by someone from the waiting list, a credit voucher will be mailed to the participant who cancelled the class. If CCR&R is unable to fill the spot a credit voucher will not be issued.

Q: How do I know how many hours I have for Bureau of Licensing hours needed for license renewal?
A: Classes that have been attended can be viewed by logging on to the Training Registry and viewing transcripts.  To access information on the Training Registry a username and password are required. To obtain a username and password a participant can request it when registering for class on the registration form or call 801-326-4403.

Q: How do I know what I need in training in topics or classes to renew a Family License?
A: The licensor has a list of the topics that are needed by providers. Most of the topics required by the Bureau of Licensing are covered in the CCR&R course Child Development: Healthy Care. The remaining topics are addressed in other CCR&R courses.

Q: How can I learn more about what is taught in each class?
A: A brief description of each Career Ladder course is listed in the CCPDI Career Ladder booklet. To receive a Career Ladder booklet contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 801-326-4378 or CCPDI http://ccpdi.usu.edu or 1-855-531-2468 to have a booklet mailed to you. Booklets are also distributed at the first session of all CCR&R Career Ladder classes.